E.A.D.
Management & Business Consultancy
Providing best practices and great people!
Business consulting in its purest
sense is the ability to magnetize a business owner, entrepreneur, professional,
mature or startup business to areas of critical performance based on meaningful,
experienced, and documented understanding of the issue. Those critical areas
can be marketing strategy, competitive advantage, business model, any of
the 9 drivers that I talk about, leverage, etc.
It's not a theoretical process and it's not only understanding the macro
problem but also the nuances.
An enormous amount of consulting is theoretical and done by wonderfully-intended
and knowledgeable people, but their empirical understanding of the complexities
of the situation is limited, particularly regarding things that have many
moving parts and multiple impact points. Business consulting is about being
able to look at a problem and opportunity in a non-static way and see it
dynamically.
It is to analyze in an integrative way; to understand how the problem or
the opportunity, the challenge or the issue, interrelates with other factors
and to be able to, from experience, council, advise, and direct the business
owner to take better actions and make better decisions that will produce
a greater outcome for the time and effort.
A business consultant, first of all, has to have
the ability to understand function over form and cause over effect,
because the consultant is going to either be brought in for a specific
or a macro problem. A specific problem can be, "My website's not getting
any traffic." The macro problem can be, "Were not getting enough sales,"
or, "We're getting beat in the market." And you've got to be able to
be causation-focused.
You have to first look at the effect, but then determine what is really
causing it. And then you've got to be able to deal not with form - "Oh,
you just need better marketing" - but you have got to be able to understand
function.
You have got to know that the micro, the granular, reality-base alternatives
and know that one alternative doesn't fit all. Let's take a look at
a complex business scenario as an example. Let's say that you're selling
a supplement for weight loss. You've got to understand what everybody
else in the market is doing right and doing wrong. You've got to understand
the alternative means of achieving the end goal, i.e weight loss. But
is the end goal just weight loss? Because it could be just a lose weight
or it could be to get fit and you've got to see okay, they can buy my
supplement they can buy competitor's supplement.
My competitor has certain kind of positioning, how are they selling?
What are they selling? What's their mechanism for selling? How have
they validated or authenticated their product? What's wrong with it?
Where is a gap? And you look at all the alternatives somebody could
be doing. They could be buying videos on weight loss. They could be
going to weight watchers. They could be buying Jenny Craig. They could
be going to 24 Hour Fitness. They could have a trainer. They could basically
do nothing. You have to look at all that.
Most consultants don't have the composite perspective. I come from a
very different vantage point. I look at all that contrast and I say,
"Okay let's talk about what's the real issue." I know what the problem
in your sense is, but what's causing that problem? You know what is
the uh not the form, because you're going to need that in marketing.
What's the function? What do we have to do? And I ask that question,
and I ask the best priority, what's first thing we have to do, second
thing we have to do, third thing we have to do, and yet people are thinking
those kind of terms in a paternalistic but a tough-love sort of an authoritative
way where you definitely can't be theoretical. You can't give good advice
if you haven't actually done it and have dealt on the sidelines of capitalism
with scenarios that parallel the issue.
I'll give you an example about
Henry Ford. When he ran Ford Motor Company and they were at the absolute
peak, he would take a prospective executive, somebody who he was contemplating
hiring, out to lunch. And if that potential executive salted his or her
food before they tasted it, he would not hire them, because he thought somebody
would make a decision impetuously without really assessing the problem,
probably was dangerous.
Consultants who swoop in and diagnose the problem before assessing the situation
are dangerous. Assessment is a poorly-respected concept.
Most people's assessment is to look at a situation superficially. I think
a masterful business consultant has to understand all the impact points
and all the leverage points that are affecting something. There's causation
to everything. There are forces, factors, and principles that drive almost
everything. There are acts of God or things out of your control. But 98%
are things within your control, but you can't control them if you don't
understand the forces, the laws, the principles and the elements that are
going on. And it's as if, back in the old days before they ever understood
the internal workings of a human body, everyone put a leech on your chest
to take care of the problem that you have on your back.
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